Refund policy

Returns & refunds

INGEMA. editions are limited and sold as final sale. We don't accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size chart on the product page before you order.

Problem with your order?

If your item arrives misprinted, defective, damaged, or it isn't what you ordered, we'll send you a free replacement or a full refund. Email us at nivusjejg@gmail.com within 7 days of delivery with:

• your order number
• a clear photo of the problem (and of the package and label, if it arrived damaged)

Please don't send anything back before we reply. We'll tell you if the item needs to be returned.

Lost packages

If your order hasn't arrived 7 days after the estimated delivery date, email us and we'll reship it or refund you. Packages returned because of an incorrect or incomplete address provided at checkout can be reshipped at the customer's cost.

Cancellations

Production starts quickly. If you need to cancel or change your order, email us right away: we can only do it before your piece goes into production.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.